Return & Refund Policy
Thank you for shopping at [Insert Business Name]. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
You have 3-4 calendar days to return an item from the date you received it.
2. Eligibility Criteria
Physical Damage: Item arrived physically broken or damaged.
Missing Pieces: Parts or accessories are missing from the box.
Wrong Item: Product does not match the detail page description.
Defective: Item is broken or does not work properly.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale items
- Gift cards
4. Refunds & Processing
Once we receive your item, we will inspect it and notify you of the status. If approved, we will initiate a refund to your original method of payment.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Contact Us
If you have any questions on how to return your item to us, contact us at customercare@shadowetail.com