Frequently asked Questions (FAQ's)

General FAQ's

Shadow Etail is one of the fastest growing companies in India. With a wide variety of products across multiple categories, we are one of the top 100 sellers in Amazon with many products in the Top 10 best sellers. Further, we were honoured as “Start up of the year 2017” for our innovative products.

Shadow etail is headquartered in Coimbatore, the Manchester City of South India. Our warehouses are located in Coimbatore, Mumbai, and Gurgaon

Shadow etail was started by the year 2017. In the same year, Shadow etail is awarded as the “Start up of the year 2017” for our innovative products.

Shadow Etail has products across multiple categories and prices are competitive compared to Amazon and Flipkart. We always offer same day shipping from our warehouses located in south India, Mumbai and Gurgaon. All products have free shipping and secured checkouts.

We deliver only high-quality products. We ensure your privacy. We promise high quality services. We rate ourselves with our customers’ experience. We provide free Shipping across India.

Shadow Etail provides a minimal charge of flat rate 30 INR per order.

Yes, Shadow Etail is an Indian based company established by the year 2017. In the same year, Shadow etail is awarded as the “Start up of the year 2017” for our innovative products. Our warehouses are located in Coimbatore, Mumbai, and Gurgaon.

You can contact the Shadow Etail customer service either by email or by contact number. (Email:- customercare@shadowetail.com. Whatsapp :- 8838358288)

Kindly contact our customer care number for guidance for being a seller in the Shadow Etail.

Should be sell on shadow Etail. We are looking at Electronics , Computer & Peripherals, Baby Products, Health Care Devices, Mobile and Accessories, Home improvement, Home and Kitchen, Garden & Outdoor, Health & Beauty,Mens Collections, Womens Collections Toys & Hobbies, Nutrition,Safety & Security, Fitness-Sports,etc..

Order Placements

No, you don’t have to register or sign up to Shadow Etail for placing an order. But it is suggested to register to Shadow etail before you place your order since you can prevail the flat 250 rs offer for your first orders. Further, it would be easy for you to track your orders and other transaction details.

You can make use of the size chart attached along with the product description or in the images section to choose the exact size that fits and suits you.

There isn’t any such minimum order value. We deliver you any orders with your desired products across India with free shipping services.

Once you have placed your order, you will receive a confirmation mail to your registered mail address. Also, you can view all your placed orders in the My Account -> Orders page

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

You receive your order within a time period of minimum 1 to maximum 5 days

In case if your desired product is out of stock, you can make use of the Notify Me alert option. Once when the product is available in stock, you will receive an alert mail to the registered email.

In case you haven’t received your ordered products, we request you to kindly contact Shadow Etail customer care number. We will immediately consider and take the necessary steps to solve your issue with a proper solution.

It completely depends on the delivery address you produce. We take a maximum 5 days to deliver to any address across India as we promise shipping services.

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

No, you cannot edit or make any changes in your ordered list. You can cancel the misplaced order and then order your desired product again.

In case if you are not available at the time of delivery, you can contact the respected courier company and ask them to schedule the delivery on the next available day. Also, you can ask them to drop your order package by your neighbours.

Products package differs based on the durability of the products you offer. But for all the products, Shadow Etail ensures a highly efficient and safe packing and delivering service.

In case you want to cancel your placed order, kindly contact our customer care number.

You can change your billing address before your order being placed. But once the order is placed, you cannot change your billing address, since it is already billed to the specified address.

The final payment and invoice of the order includes the GST for the products. Hence, you don’t have to pay GST separately for your desired products.

We value our customer’s privacy and interest. If you wish to remove your subscription from Shadow Etail, you can write us a mail to our customer care.

Yes! Gift vouchers are available for the orders valuing minimum of 50 rs to 5000 rs.

Yes we deliver outside india

Account Creation

With the ‘My Account’ option in the home page, you can register by providing your email address in the ‘Register’ section. The password for the email id will be sent as email to the respective email address provided using which you can login to your Shadow etail account.

No, registering to Shadow Etail isn’t necessary for placing an order. But it is suggested to register to Shadow etail before you place your order since you can prevail the flat 250 rs offer for your first orders. Further, it would be easy for you to track your orders and other transaction details.

In case if you have forgotten your password, you can reset your password by selecting the ‘Forgot Password’ option available in the login page. By providing the required username/email, a password reset mail will be sent to your respective email address.

Payment Queries

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

Shadow etail offers a wide highly secured payment options, namely; Netbanking, Credit/Debit card, UPI, Paytm, and G-Pay.

Yes, COD is available. But there are certain obligations to be concerned for certain products. You can find the availability in the checkout.

All your payment and transaction details are completely handled with utmost care as we ensure privacy as our basic characteristic. Shadow etail uses PayUMoney and Razorpay secured payment gateways for effective and highly secure transactions.

No, we strictly prohibit any hidden charges apart from the order value. We also prohibit false promises and information in Shadow etail.

In Shadow Etail, all the products are displayed with a certain discount rate which you can view in the respective product pages. Further. By registering and ordering for the first time in Shadow Etail, you will receive a flat 250 Rs. offer.

Yes, the entire amount including the taxes you paid for the products you order will be refunded completely.

Return Policy

7 days return policy.

In case if you have to return/replace an item that you have received, you can request the replacement/return by contacting our customer care number.

In case of any exchange/return/refund of your ordered product, kindly contact our customer care.

Yes! Shadow Etail has its own privacy policy and terms and conditions. Shadow Etail highly values and ensures its users privacy. For more details, read Shadow Etail’s Privacy Policy & Terms and Conditions.

Maximum 7 working days after receipt of product.

The refund for the items returned will be processed in maximum 7 working days with regards to the receipt of the product.

Shipping

We follow standard shipping options providing equal value for all our customers. Regarding our shipping standards, any order placed by our customers will be shipped on the same day.

It completely depends on the delivery address you produce. We take minimum 1 day to maximum 5 days to deliver to any address across India as we promise a standard shipping service.

Yes! Shadow Etail offers free shipping service all over India.

No. in order to ship different orders to different addresses, you have to proceed with different orders. One order can only have one shipping address.

It’s completely free! Shadow Etail offers zero shipping cost for all your orders to deliver across India.

GST stands for Goods and Services Tax. It is an indirect tax used in India for the supply of goods and services offered. It comes in three different types, namely; Central GST, State GST, and Integrated GST.

Shadow Etail is one of the fastest growing companies in India. With a wide variety of products across multiple categories, we are one of the top 100 sellers in Amazon with many products in the Top 10 best sellers. Further, we were honoured as “Start up of the year 2017” for our innovative products.

We deliver only high-quality products. We ensure your privacy. We promise high quality services. We rate ourselves with our customers’ experience. We provide free Shipping across India.

Shadow etail is headquartered in Coimbatore, the Manchester City of South India. Our warehouses are located in Coimbatore, Mumbai, and Gurgaon

Shadow Etail has products across multiple categories and prices are competitive compared to Amazon and Flipkart. We always offer same day shipping from our warehouses located in south India, Mumbai and Gurgaon. All products have free shipping and secured checkouts.

There isn’t any such minimum order value. We deliver you any orders with your desired products across India with free shipping services.

With the ‘My Account’ option in the home page, you can register by providing your email address in the ‘Register’ section. The password for the email id will be sent as email to the respective email address provided using which you can login to your Shadow etail account.

Once you have placed your order, you will receive a confirmation mail to your registered mail address. Also, you can view all your placed orders in the My Account -> Orders page

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

We follow standard shipping options providing equal value for all our customers. Regarding our shipping standards, any order placed by our customers will be shipped on the same day.

It completely depends on the delivery address you produce. We take minimum 1 day to maximum 5 days to deliver to any address across India as we promise a standard shipping service.

You receive your order within a time period of minimum 1 to maximum 5 days

In case if your desired product is out of stock, you can make use of the Notify Me alert option. Once when the product is available in stock, you will receive an alert mail to the registered email.

Shadow etail offers a wide highly secured payment options, namely; Netbanking, Credit/Debit card, UPI, Paytm, and G-Pay.

You can make use of the size chart attached along with the product description or in the images section to choose the exact size that fits and suits you.

All your payment and transaction details are completely handled with utmost care as we ensure privacy as our basic characteristic. Shadow etail uses PayUMoney and Razorpay secured payment gateways for effective and highly secure transactions.

No, we strictly prohibit any hidden charges apart from the order value. We also prohibit false promises and information in Shadow etail.

In Shadow Etail, all the products are displayed with a certain discount rate which you can view in the respective product pages. Further. By registering and ordering for the first time in Shadow Etail, you will receive a flat 250 Rs. offer.

In case you haven’t received your ordered products, we request you to kindly contact Shadow Etail customer care number. We will immediately consider and take the necessary steps to solve your issue with a proper solution.

Shadow etail was started by the year 2017. In the same year, Shadow etail is awarded as the “Start up of the year 2017” for our innovative products.

No, you cannot edit or make any changes in your ordered list. You can cancel the misplaced order and then order your desired product again.

Yes, COD is available. But there are certain obligations to be concerned for certain products. You can find the availability in the checkout.

In case if you have forgotten your password, you can reset your password by selecting the ‘Forgot Password’ option available in the login page. By providing the required username/email, a password reset mail will be sent to your respective email address.

Yes! Shadow Etail offers free shipping service all over India.

Products package differs based on the durability of the products you offer. But for all the products, Shadow Etail ensures a highly efficient and safe packing and delivering service.

No, registering to Shadow Etail isn’t necessary for placing an order. But it is suggested to register to Shadow etail before you place your order since you can prevail the flat 250 rs offer for your first orders. Further, it would be easy for you to track your orders and other transaction details.

It completely depends on the delivery address you produce. We take a maximum 5 days to deliver to any address across India as we promise shipping services.

No. in order to ship different orders to different addresses, you have to proceed with different orders. One order can only have one shipping address.

GST stands for Goods and Services Tax. It is an indirect tax used in India for the supply of goods and services offered. It comes in three different types, namely; Central GST, State GST, and Integrated GST.

The final payment and invoice of the order includes the GST for the products. Hence, you don’t have to pay GST separately for your desired products.

Yes, the entire amount including the taxes you paid for the products you order will be refunded completely.

In case if you are not available at the time of delivery, you can contact the respected courier company and ask them to schedule the delivery on the next available day. Also, you can ask them to drop your order package by your neighbours.

You can check and verify your order status by visiting the My Account -> Orders page from your Shadow Etail account.

In case if you have to return/replace an item that you have received, you can request the replacement/return by contacting our customer care number.

In case you want to cancel your placed order, kindly contact our customer care number.

Maximum 7 working days after receipt of product. The refund for the items returned will be processed in maximum 7 working days with regards to the receipt of the product.

Kindly contact our customer care number for guidance for being a seller in the Shadow Etail.

Kindly contact our customer care number for guidance for being a seller in the Shadow Etail.

Shadow Etail provides a minimal charge of flat rate 30 INR per order.

Yes, Shadow Etail is an Indian based company established by the year 2017. In the same year, Shadow etail is awarded as the “Start up of the year 2017” for our innovative products. Our warehouses are located in Coimbatore, Mumbai, and Gurgaon.

Yes! Gift vouchers are available for the orders valuing minimum of 50 rs to 5000 rs.

No, you don’t have to register or sign up to Shadow Etail for placing an order. But it is suggested to register to Shadow etail before you place your order since you can prevail the flat 250 rs offer for your first orders. Further, it would be easy for you to track your orders and other transaction details.

It’s completely free! Shadow Etail offers zero shipping cost for all your orders to deliver across India.

You can change your billing address before your order being placed. But once the order is placed, you cannot change your billing address, since it is already billed to the specified address.

You can contact the Shadow Etail customer service either by email or by contact number. (Email:- customercare@shadowetail.com. Whatsapp :- 8838358288)

We value our customer’s privacy and interest. If you wish to remove your subscription from Shadow Etail, you can write us a mail to our customer care.

In case of any exchange/return/refund of your ordered product, kindly contact our customer care.

Yes! Shadow Etail has its own privacy policy and terms and conditions. Shadow Etail highly values and ensures its users privacy. For more details, read Shadow Etail’s Privacy Policy & Terms and Conditions.